Order Cancellation
You can cancel your order within 14 days of receiving it.

To cancel, contact us at:
info@naxtify.co.uk
 191 Haldane Road, London, England, E6 3JW

If the item has already arrived, return it within 14 days to:
Unit 8, Westpoint Trading Estate, London, W3 0RA

You’ll need to cover return shipping unless we offered free returns at purchase. Use a tracked service and keep proof of postage. Without it, we can’t guarantee a refund.

• If not yet shipped: refund issued within 14 days of cancellation.
• If shipped: refund within 14 days of receiving the return or proof of return.
  Refunds go back to your original payment method.

Returns must be in resalable condition (undamaged, unused, with all parts). If not, we may reduce or refuse your refund. Contact us if unsure.

---

Returns & Faulty Items
We follow all legal standards — items must match description and be of good quality.

If there’s a problem, email:
info@naxtify.co.uk
https://naxtify.co.uk/

Return period: 14 days from delivery.
Holiday orders placed in December can be returned up to 31st December.

Tell us if you prefer a refund or replacement, and send a photo or video of the issue, if possible.

If confirmed faulty, we’ll email you a prepaid return label. Please follow the return instructions carefully.

We’ll keep you informed during the return process.